Improving passenger transportation service as a part of tourism services complex in Russia

Abstract

In the context of active world markets expansion including actively emerging markets such as Rus-sia, the search for possible ways of integrated development of various industries becomes an issue of special state significance for the economy competitiveness improvement. This article focuses on finding ways to optimize travel business environment in Russia by improving passengers’ transportation service.

Keywords

• Railway transport
• Service quality
• Consumer of tourism services
• Company positioning on the market