Client perceptions of the use of a continuous feedback system in therapy

Abstract

This paper explores the use of the Outcome Rating Scale (ORS) and the Session Rating Scale (SRS) in clinical practice through the perspective of the client. These assessment tools are designed to provide clinicians with direct feedback from clients about the client’s views on progress in therapy and their views on the quality of each session provided by the clinician. In this qualitative study, 13 clients were interviewed to explore their perceptions of the use of the ORS and SRS in their sessions. Results indicate generally highly favorable reactions to use of these assessment tools with some exceptions. There is a discussion of the implications of these findings for clinical practitioners who wish to use the ORS and SRS.

Keywords

• mental health
• practice assessment
• client feedback