Evaluation of the Implementation of Street Support Edinburgh in Response to the Predicted Increase in Homelessness in Edinburgh Following the COVID-19 Pandemic

Abstract

In response to the predicted increase in homelessness in Edinburgh, Scotland, following the Coronavirus disease of 2019 (COVID-19) pandemic, a ‘live’ digital resource, Street Support Edinburgh (SSE), was launched in the city in January 2021. SSE is a website and smartphone application run by Street Support Network (SSN), a registered charity, working online and offline, connecting and supporting local people and organisations to tackle homelessness. The resource is the first of its kind to be implemented in Scotland. This study aimed to assess the implementation of SSE in response to the predicted increase in homelessness in Edinburgh following the COVID-19 pandemic. A qualitative approach was taken to understand users’ experiences of SSE. The evaluation found a generally positive response to SSE from organisations in the homelessness field. We report on nine themes developed through analysis of the qualitative data: positive feedback on SSE; need for SSE resources; uses of SSE; joined up-working; user-friendliness of SSE; suggestions for alterations to SSE; COVID-19 and other implementation challenges; need/opportunities for promotion and engagement; potential wider rollout across Scotland. In conclusion, initial responses to the launch of SSE have been generally positive, but further awareness raising is likely required to increase SSE reach as in-person services and COVID-19-related protections reduce. Ongoing evaluation is required to track progress over time.

Keywords

• homelessness
• rough sleeping
• mobile phone technology
• smartphone application
• mhealth
• signposting
• support services
• citizen lead network
• covid-19
• app