Demographic and occupational determinants of technical overload, techno-intrusion and techno-complexity

Abstract

Main goal of this paper was to draw more attention to the pervasiveness of technostress in the consulting environment. As TS tends to be perceived differently in terms of what it entails, authors have focused, instead, on its relationship with such demographical variables as gender, age, work level and family status in the research. Study was conducted using a quantitative questionnaire. Sample consisted of 702 consulting employees (417 men and 275 women) aged 18-65. Data analysis was based on ANOVA and stepwise regression models. Results reveal that female participants and employees older than 35, experience significantly more Techno-Complexity compared to other groups. No significant effect of family status on Techno-Complexity was found. Senior-rank employees experience more Techno-Overload and Techno-Invasion, compared to co-workers in more junior positions. The authors’ findings point out to the necessity of workplace-stress prevention solutions focusing specifically on gender, age and the seniority level of an employee. The Results imply that such focus can prove essential in the prevention of burnout and considerable decrease in individual stress levels, loss of workplace focus and overall workplace productivity

Keywords

• information and communication technology
• stress
• technology
• technostress
• workplace