Humanized Health: issues of language and discourse

Abstract

The research project “Dialogue as an Intervention Instrument of Health Workers in their Rela-tionship with Patients” was carried out in Basic Health Units of the Family Health Program in five towns in Ceará, with healthcare workers and patients. The adopted methodology was ethnographic-discursive based on Critical Discourse Analysis/CDA, mainly on works by Fairclough (2001, 2003, 2010), Magalhães (2000, 2004, 2005, 2011) and Magalhães et al (2017). The aim of this paper was to analyze problems and solutions in the interaction between health professionals and patients, pointed out by both groups during workshops in Crato and Salitre. Some conclusions were: 1) there is a comprehension problem of prescriptions; 2) humanized practices are almost non-existent, putting into question many principles and values of HumanizaSUS; 3) there is con-cern by nurses to offer humanized care, even without infrastructure; 4) health discourses have an important relation to health practices.

Keywords

• Saúde e linguagem. Estratégia de Saúde da Família. HumanizaSUS. atendimento humanizado. Análise de Discurso Crítica.