Analysis of the Degree of Implementation of Digitalization in the Educational System through the eQual Method

Abstract

Globally, change is happening fast, especially in the current conditions of crisis (pandemic, war, economic recession), therefore citizens need to be informed, ready to change jobs, therefore continuous training helps them to overcome obstacles, to be active citizens. These changes determined the managers 'orientation towards the identification of the beneficiaries' needs, the unsatisfied requirements, but also towards the creation of other needs, in the idea of developing a long-term partnership. Initially, the method was called WebQual, later the name was changed to eQUAL. Under this name it has been experimented with for public services provided by electronic means.

Keywords

• equal
• webqual
• electronic services
• method
• education