E-Coaching: Conceptual and Empirical Findings of a Virtual Coaching Programme

Abstract

This article presents current empirical findings on a virtual coaching programme combining telephone coaching with an internet-based coaching programme. Within this study, 14 clients received three coaching sessions with a professional coach. Data was collected through interviews and by questionnaire. Findings indicate that this particular coaching format delivers positive results. Furthermore, some of the participants describe decisive advantages in both technological modalities (phone and internet-based coaching) in comparison to face-to-face coaching. Nevertheless, findings also indicate that a blended approach, combining this technology-mediated coaching approach with one or more face-to-face coaching sessions, appears as most promising.

Keywords

• e-coaching
• virtual coaching
• telephone coaching
• blended coaching
• evaluation