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An Investigation into the Portal Content Universality of 5 Big Municipalities in Iran: A multi Case Study

Journal of Information Technology Management. 2014;6(3):455-477 DOI 10.22059/jitm.2014.51673


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Journal Title: Journal of Information Technology Management

ISSN: 2008-5893 (Print); 2423-5059 (Online)

Publisher: University of Tehran

Society/Institution: Faculty of Management

LCC Subject Category: Bibliography. Library science. Information resources: Information resources (General)

Country of publisher: Iran, Islamic Republic of

Language of fulltext: Persian

Full-text formats available: PDF, HTML



Shahin Ghasemi (دانشجوی کارشناسی ارشد، مدیریت دولتی، پردیس فارابی دانشگاه تهران، قم، ایران)

Somayyeh Bakhshandeh (دانشجوی کارشناسی ارشد، مدیریت دولتی، پردیس فارابی دانشگاه تهران، قم، ایران)

Parvaneh Komijani (دانشجوی کارشناسی ارشد، مدیریت دولتی، پردیس فارابی دانشگاه تهران، قم، ایران)


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Time From Submission to Publication: 15 weeks


Abstract | Full Text

Nowadays, a movement has begun toward offering services by means of portals to realize the goal of making the electronic city, and Iranian municipalities have already entered this scope. This investigation aims at measuring the realization of above-mentioned goal by investigating into municipality portals, since the typical view of an e-city and the user interface between management processes of an e-city and citizens is a portal that all city services will be available through. A multi Case study using structured observation is the method used for the current investigation. Municipality portal services of five most populated cities in Iran including Tehran, Mashhad, Isfahan, Shiraz and Ahvaz were investigated, and then they were compared with municipality portal services of four none-Iranian municipality portals. According to the results of the present research, less than 50 percent and 60 percent of the world e-city services were found to be offered in Iranian municipality and none-Iranian municipality portals, respectively. The results obtained from the current investigation would have some suggestions for improvement of Iranian municipality portals.