A UTILIZAÇÃO DAS PRÁTICAS DE GESTÃO DO CONHECIMENTO E FACILITADORES ESTRATÉGICOS EM UMA INSTITUIÇÃO DE ENSINO SUPERIOR

Abstract

This study aims to verify the use of strategic facilitators as a tool to support knowledge management practices in a higher education institution. It presents a theoretical reference on knowledge management practice and strategic facilitators: leadership, culture, information technology and performance. The nature of the research is quantitative and the instrument used was a modified version of the knowledge management evaluation tool developed by Arthur Andersen Consulting and the American Quality and Productivity Center (APQC) and the data were collected between September and November of 2015. The results indicate that there are significant differences in the degree of importance and use of knowledge management practices. Similarly, the importance and use of key strategic enablers reveal significant differences, suggesting that performance, culture, leadership, and information technology are important for knowledge management practices, and knowledge processes (generation, coding, and transfer) require technology of information such as management support and performance measurement.

Keywords

• knowledge management practice
• strategic facilitators
• institution of higher education