The Impact of Major Crises on the Behaviour of the Consumer of Tourism Services - A Perspective on the Impact of the Covid-19 Crisis

Abstract

Tourism is one of the industries that has experienced spectacular growth in recent decades, while obviously influenced by socioeconomic developments and transformations. Recent crises have left their mark on the development of international tourism and the behaviour of tourism services consumers, at the same time revealing tourism's surprising resilience and pace of recovery from the effects of these crises that proved superior to other industries. In this sense, the health problems associated, especially with international tourism, attract the interest of researchers from a wide area of social sciences and medical disciplines. This article aims to briefly present a perspective on the impact of the Covid-19 crisis on tourism and the behaviour of the consumer of tourism services, starting by highlighting the characteristics of consumer behaviour during major crises and bringing into focus particular aspects of the impact of the Covid-19 crisis on the industry and tourist behaviour.

Keywords

• consumer
• tourism services
• major crisis
• covid-19
• impact