Nowoczesne Systemy Zarządzania (Dec 2018)

Management of Postal Services in Poland and Germany

  • Joanna Dyczkowska,
  • Patrycja Niżnik

DOI
https://doi.org/10.37055/nsz/129473
Journal volume & issue
Vol. 13, no. 4
pp. 29 – 43

Abstract

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The article presents courier services and processes management in postal entities. Analysis of the management of postal services was conducted on the basis of leaders in the Polish market – Poczta Polska and German Post - Deutsche Post. The paper used the method of diagnostic survey, comparative analysis and literature analysis. An evaluation of the services provided by Poczta Polska and Deutsche Post was presented.

Keywords