From likes to luggage: The role of social media content in attracting tourists

Abstract

The tourism industry has become increasingly information-driven where tourists need reliable information to make their travel decisions. Social media content creators have emerged as prominent figures in disseminating authentic and credible information about tourist destinations worldwide. However, scant attention has been paid to explore the role of social media content in influencing tourist inflows and tourist engagement with tourism-related content on social media. To fill this gap, the present study utilized three social media analytic tools: VidIQ, Tubebuddy, and Social Blade, to collect data pertaining to tourism-related content across six tourist destinations in the Arabian Gulf region. The results indicate that these six tourist destinations collectively attracted 47 million visitors in a single year while garnering 158 million views on YouTube. Our findings indicate that tourists’ consumption of tourism-related content on YouTube directly relates to the number of tourists visiting a destination. In addition, the present study also finds that destination popularity leads to higher number of video views on YouTube as well as higher numbers of tourists to the destination. Furthermore, the current study delineates the role of content creator characteristics in influencing user engagement with tourism-related content. The present study offers valuable insights for destination management organizations, tourism operators, tourism industry stakeholders, content creators, social media marketing managers and destination brand managers.

Keywords

• Social media content
• Tourist inflow
• Tourist engagement
• Content creators
• Tourism industry