The interaction strategies and behaviour models in conflicts of Russian construction industry

Abstract

The article discusses the results of the comparative analysis of interaction strategies and behavior models of managers (line and top) and professionals who work in the construction industry. The purpose of the research was to identify typical differences in the behavior of managers and professionals in the conflict situations in two of these three integrated factors: strategy of business communication and the model of behavior in the conflict. We used two test-questionnaires and some tasks (case-studies). The research showed the following result. The participants knew how to answer the questions correctly, how to choose the correct solution. However, their theoretical knowledge and practical skills, which are implemented in their life, are significantly different.