The Effect of Human Resource Flexibility on Organizational Effectiveness with Respect to Organizational Citizenship Behavior: Iran Insurance Company

Abstract

Today, Human Resource (HR) is regarded as one of the essential corporate capitals especially among service companies like insurance companies. Given the role that HR plays in achieving organizational effectiveness, HR managers have always focused on maximizing HR Organizational effectiveness. Hence, the aim of the current study was to examine the effect of HR flexibility on the organizational effectiveness of Iran Insurance Company with respect to organizational citizenship behavior. Based on sample of 100 was selected from a population of ….. The research data were collected using a questionnaire which was piloted to verify its content validity through convergent and divergent validity. Further, its reliability was assessed via Cronbach's alpha and composite reliability (CR) and reliability of factors was measured through factor loading. The data in this study were analyzed via Confirmatory Factor Analysis and variance-based Structural Equation Modeling using Partial Least Squares Method. The SPSS and Smart-PLS software were employed in the analyses. The findings verified the significant effect of HR flexibility on organizational effectiveness (t=9/478) and on organizational citizenship behavior (t=28.894). Moreover, significant correlation was found betweenv organizational behavior and organizational effectiveness (t=2.092). The findings from the Sobel test revealed that organizational citizenship behavior could account for approximately 17% of the effect of HR flexibility on organizational effectiveness (t =0.154) and that intensity is significantly correlated with organizational effectiveness (0.1730).

Keywords

• human resource flexibility
• organizational effectiveness
• organizational citizenship behavior