Assessment of patient satisfaction during the process of treatment at postgraduate orthodontics department of Babol Faculty of Dentistry in 2018

Abstract

Introduction: The aim of this study was to determine satisfaction in patients undergoing orthodontic treatment in the orthodontics department of Babol Dental Faculty. Materials & Methods: Totally, 76 participants answered to a self-administrated questionnaire, categorized into 4 sections: "physician- patient relationship”, “social – mental improvement”, “admittance and environment-related factors”, “patients’ overall experience of treatment”. The answer to each question was scored in 5 levels from “completely disagree” with -2 scores to “completely agree” with +2 scores. Positive scores (+1 and +2) to questions were considered as high satisfaction. Results: Generally, 90% of participants reported high scores of satisfaction with “patient-physician relationship”, 75% with “environmental factors”, 72% with “overall experience of treatment” and finally 60% of them had high satisfaction with “social-mental improvement”. Conclusion: A high level of satisfaction was reported by orthodontic patients in orthodontics department of Babol Dental Faculty.

Keywords

• patient satisfaction
• orthodontics
• malocclusion
• physician-patient relations