Identification and Analysis of Factors Influencing Turnover Intention of Pakistan IT Professionals: An Empirical Study

Abstract

Information Technology (IT) is one of the fast-growing industries. On the one hand, IT organizations get benefits from their skilled and talented employees to increase their annual growth and productivity. On the other hand, IT and software organizations are facing a lot of challenges because of high employee turnover intention. The main causes of high employee turnover intention are lack of management support, low level of compensation plans, poor relationship with supervisors, limited development and training programs, and work stress. Therefore, the current study aims to identify and empirically evaluate the factors of turnover intention in Pakistan ’s software and IT industries. For this purpose, a systematic literature review is conducted to identify turnover intention factors from the literature. For the empirical evaluation, a survey is conducted to evaluate these identified factors. In the survey, a total of two hundred and fifty professionals from Pakistan ’s IT and software industry participated either through online Google Form or printed survey questionnaires. The collected data were analyzed using regression analysis performed in SPSS and Warp-PLS. The findings of this study illustrate that the recruitment & section, team & management support, performance & career management, salary & compensation, employee commitment, job security, recognition, organizational demographics, and personal demographics with mediating the role of job satisfaction have a significant impact on IT professionals’ turnover intention except for age and gender. The current study also depicts that there was a significant correlation between SLR and empirical results (r = 0.627, P = 0.039). It has been concluded that IT professionals prefer to work long tenure in the organization if they are offered better facilities in terms of compensation plans, career growth, and management support. The practical implication of this study is helpful for IT and software organizations’ top management to retain skilled employees and reduce their loss in annual revenue.

Keywords

• Employee commitment
• empirical study
• employee turnover intention
• IT professional turnover
• job satisfaction
• job security