THE IMPACT OF INTELLECTUAL CAPITAL ON IMPROVING FINANCIAL SERVICES IN ALGERIA

Abstract

Abstract The main objective of this paper is to discuss and examine the relationship between intellectual capital and financial services and to show if the financial sector is positively influenced by intellectual capital. We used the descriptive analytical approach assuming that there is a positive effect of the independent variable which is intellectual capital on the dependent variable which is financial services. The result of SPSS program (version 21) indicated that there is a weak direct correlation and a significant effect at a weak rate estimated at 9, 6% between intellectual capital and the improvement of financial service in Algerian banks.

Keywords

• service improvement
• intellectual capital
• financial sector
• human capital