USER BEHAVIOUR INTENTION USING UTAUT2 MODEL: A SYSTEMATIC LITERATURE REVIEW

Abstract

The development of information communication technology (ICT) and also derivatives of its technology make it easier for the public to conduct online transactions. This study seeks prior research by using systematic literature to look at customer’s Behavior Intention by using theories from Unified Theory of Acceptance and Use of Technology 2 (UTAUT2) so as to understand the developments and new discoveries that have emerged in previous studies. A systematic literature review is used in this research methodology so the review can be explained systematically. Based on the findings of this literature review research aspires a method or framework that can be used for researchers as well as practitioners to understand the customer's Behavior Intention by using theories from UTAUT2 so that it can inspire further research.

Keywords

• UTAUT2
• systematic literature review
• behaviour intention
• customer