Digitalizing Maritime Containers Shipping Companies: Impacts on Their Processes

Abstract

Key analysts are emphasizing the importance of the digitalization especially of the supply chain. This work aims to improve maritime shipping companies by introducing digitalization in their operations. This objective is achieved analyzing the impact of maritime container shipping companies’ digitalization. This analysis requires as input the Business Process Model (BPMo) and an inventory of digital applications to verify how the BPMo changes when deploying the applications, define the prerequisites necessary for this deployment, and identify the key performance indicators (KPIs) to track it. The impact of the deployment of the applications has been quantified by using four performance dimensions: Costs, Time, Quality, and Flexibility. The results show that the impacts are different per application, with changes in the processes, the addition of new ones, and the decommissioning of others. The impact of digitalization is high when trying to deploy all the applications at the same time. Companies can leverage this work, which requires reviewing the documented impacts in their processes and the applications’ prerequisites as well as updating their existing balanced scorecard, incorporating the application’s KPIs. A list of 10 applications has been identified as “quick wins”; then, applications can be the starting point for digitalizing a company.

Keywords

• digitalization
• BPM
• business process model
• artificial intelligence
• big data
• virtual reality