Development Policy Review the One Stop Service (OSS) Perspectives on Key Performance Indicators (KPI)

Abstract

One solution to overcome some of the problems of the OSS is to set the dimensions or Key Performance Component (KPC) and Key Performance Indicators (KPI) OSS agencies. This KPI is a measure of the success of the OSS agency. However, until now there is no standard formula and a formal OSS KPI for agencies that can be used as a reference to measure the performance of the agency. In fact, in the framework of bureaucratic reforms across Ministries/Institutions/Local Government, need to be prepared KPI. The purpose of this study is to formulate or construct KPI and standardized OSS KPI agencies, as a reference in measuring the performance or success of the OSS agency. The study used a descriptive research approach. The results of this study to formulate a number of dimensions/ key performance components (TPI) OSS agencies, namely: the quality and authority structures, operational procedures quality of service, the quality of the licensing process, the level of service satisfaction, the rate of change of investment, the rate of change of the Local Revenue, and the rate of change in GDP. The results of this study would be used as an input or reference to the Interior Ministry in the formulation and regulation of the Minister of Home Affairs (Permendagri) on Guidelines for Performance Measurement and Assessment Agencies OSS.

Keywords

• assessment
• the main performance
• licensing
• integrated