Determining the level of service quality vocational training and seminar by the Institute for the Advancement of Education and Upbringing

Abstract

This paper deals with the quality indicators that indicate the overall satisfaction of participants 'Active learning / teaching' seminar, held by the Zavod za unapređivanje obrazovanja i vaspitanja, in relation to the year in which the seminar was held. Random samples were used for the study, a total of three seminars held at different times and in different locations. Results will be determined with the most frequently occurring answers on giving assumptions and analyzing how did the respondents disagree about the given assumptions. As a particular aspect of the research, this paper has taken an interest in determining how, where participants informed about upcoming trainings.

Keywords

• quality
• satisfaction
• indicators
• assessment
• variance
• education