THE EFFECT OF MEDICAL EXPERIENCES ON INSTITUTIONAL BETRAYAL, TRUST IN DOCTOR AND PATIENT TRUST TO HEALTH CARE IN INDONESIA

Abstract

The hospital health service industry needs to have optimal services with quality human resources seeing many similar endeavors. Competing in similar industries requires patient trust. Confidence comes from the idea that the parties involved will provide the best quality. Therefore, in this case, the patient's trust is measured by experience, betrayal of the institution, and faith in doctors. This research thus seeks to examine the impact of medical expertise on betrayal institutional, the doctor's confidence, and patient trust in health care. The technique of sampling is purposeful sampling sample of outpatients at hospitals in the Jakarta area is 305. This type of research is deductive, with data collection by distributing questionnaires. The analytical method used is the Structural Equation Model (SEM). The study results conclude: First, there is an effect of medical experiences on institutional betrayal. Secondly, there is an impact of institutional betrayal of trust in-hospital treatment. Three, medical experiences have an impact on patients' confidence in healthcare. Four, the impact of doctor trust on the confidence of individuals in healthcare. This study indicates that hospital leaders may provide training, development to enhance medical officers' abilities and know-how, and improve hospital performance systems to offer video satisfaction services and reduce the incidence of institutional betrayal to establish confidence for patients.

Keywords

• medical experience
• betrayal institutional
• trust in doctor
• patient trust
• health care
• hospital