Customer Knowledge in (Co)Creation of Product. A Case Study of IKEA

Abstract

Customers knowledge is an attractive and effective source of ideas for proposals innovative products (services) as well as changes in existing products (services). Contemporary firms recognize the need to co-create product (services) with the participation of customers. The aim of this article is to define customer knowledge, value co-creation and customer co-creation concepts. The activities of IKEA were used to illustrate the issues presented in the article.

Keywords

• Knowledge
• Consumer
• Customer value
• Customer Knowledge Management (CKM)