Experience of introduction of the standard of quality management of ISO-9001-2015 on the example of the medical center of Yakutsk

Abstract

In article the questions connected with introduction in activity of State Healthcare Institution of the ISO-9001-2015 standard of quality management (SQM) are considered, examples of administrative processes, control methods and indicators of an assessment of efficiency are offered. The work results in the field of the standard of quality management, achievement of target indicators are summed also up and problems and risks which the medical organization when using faces in the two work of SMK are reflected.

Keywords

• процесс
• стандарт менеджмента качества (СМК)
• управление медицинской организацией
• риски
• менеджмент здравоохранения
• медицинская услуга
• проект системы менеджмента качества
• медицинская организация
• мониторинг и оценка результата
• организация аудита