Client's Satisfaction Regarding Family Planning in Some of Primary Health Care Centers in Erbil City

Abstract

Today mothers or the clients who attending to hospitals or Primary Health Care Centers prefer high-quality care services so they interact everybody from the reception, admission staff, doctors, nurses, ward staff, ambulance, personnel, so clients are satisfied with health services if the physicians and nurses worked properly and with good quality. If the performance is good and perfect mothers or clients are highly satisfied. The objectives of the study are to identify the client’s satisfaction with family planning. A descriptive, cross-sectional design. Anon-probability convenient methods were used. The sample was included one hundred women who attended to Primary Health Care Centers in Erbil City. The study conducted in main primary Health Care Centers in Erbil from September 2015 to September 2016. The data collection was collected by the interview technique with clients and women depending on the questionnaire. The questionnaire was used for data collection, including three parts; part one socio-demographic characteristics for sample study and; part two included questions related to client's satisfaction regarding practices about family planning methods and; part three questions related to their satisfaction regarding knowledge of family planning methods, so depending on scoring system for data collection as (1 for Yes, and 2 for No). The study revealed that three levels of client’s satisfaction (good 23%, fair 44%, 33% bad) regarding family planning and there was no significant association between most of the variables and their satisfaction except their level of education and age so there was highly significant association between age, education level and their satisfaction with family planning knowledge and practices. Majority of the sample study were from urban, and most of them were illiterate. The study revealed that there were three levels of satisfaction about family planning, and there was no significant association between most of the variables and client’s satisfaction regarding family planning except age and their educational level so there was the highly significant association between these two variables and client’s satisfaction. .

Keywords

• Family Planning
• Client
• Satisfaction
• Primary Health Care Center