Industrial Engineering for Healthcare Management – Example Lean Management and ICT Tools

Abstract

Industrial engineering is a field dealing with optimization of complex processes, systems, or organizations by developing, improving and implementing integrated systems of people, money, knowledge, information, equipment, energy, and materials. Hence, the scope of industrial engineering is wide and includes various fields, from manufacturing, through banking, different types of services, to administration and healthcare. Various industrial engineering tools could be implemented in healthcare settings. The use of such tools is popular in western economies. For example, simulation modelling of services is popular in the US. However, there is still a very limited number of case studies on the application of such tools in healthcare that would consider the Polish economy. The aim of this paper is to present selected successful applications of lean management tools in the Polish healthcare. This may serve as an inspiration for healthcare organizations to search for and implement methodological approaches to improve their services.