INCORPORATING THE RURAL AREAS’ PARTICULARITIES IN THE WATER SUPPLY MANAGEMENT SYSTEMS IN ROMANIA

Abstract

The existence of the safe water supply and sewerage systems, especially in the rural areas of Romania, are mandatory for the insurance of the public health. In this context, a series of Romanian regional water and sewerage services suppliers developed Total Quality Management Systems, starting with the implementation of multiple ISO standards and in response to the need for answering to high requirements, both for constant development / modernization of the infrastructure and expansions to new consumers, as for the permanent improvement of the water supply, sewerage and wastewater treatment’s quality. The Total Quality Management Systems inter-relate a series of quality components, all of them functioning in a unitary–integrated way, using specific rules and procedures for assuring the increase of the delivered services’ quality and performance. The results begin to be seen on all areas of the concerned water suppliers’ activity: from the operational field to the commercial, staff’s performance, environmental and customer care ones. one of the main fundaments of the monetary creation – aspect which is indissolubly related to the idea of evolution, more precisely, to the idea of economic development.

Keywords

• Total Quality Management System
• water supply services
• sewerage services
• rural area