Analisa Beban Mental Karyawan Menggunakan Nasa - Tlx Rooms Division Prime Plaza Hotel Kualanamu

Abstract

This research aims to analyze the mental workload of Prime Plaza Hotel Kualanamu employees and provide recommendations to management to overcome the decline in service quality due to workload. Data was taken from the Rooms Division which consists of the front office department and housekeeping department with a total of 18 respondents from various levels of positions. The NASA-TLX method was used to process the data, and the results showed that the workload in the Rooms Division was very high based on six indicators. This research aims to understand the level of mental workload on employees after the Covid-19 pandemic and provide input to management for more effective workload distribution. The research results show the need for additional training for supervisors and additional workforce in the Front Office area, such as reservations, drivers and security. Training is also needed for supervisors and staff in the housekeeping area so that work becomes more efficient.

Keywords

• Workload
• NASA – TLX
• Hotel