Assuring quality health care outcomes: lessons learned from car dealers?

Abstract

Joel E Dimsdale Department of Psychiatry, University of California, San Diego, CA, USA Abstract: Health care systems want quality but struggle to find the right tools because, typically, they track quality in only one or two ways. Because of the complexity of health care, high quality will emerge only when health care systems employ multiple approaches, including, importantly, patient-reported outcome perspectives. Sustained changes are unlikely to emerge in the absence of such multipronged interventions. Keywords: quality assurance, patient-related outcomes, patient satisfaction, hospital accreditation 

Keywords

• quality assessment