THE QUALITY OF ENVIRONMENTAL AGENCY’S SERVICE OF SANITARY SECTOR AT SAMPANG REGENCY OF INDONESIA DURING YEAR 2019

Abstract

From the previous study, it was found that the quality of Environmental Agency’s service at Sampang Regency has not been satisfactorily applied. Garbage cleaning on the side of road and by the river often worked long, irregular hours. In this study. the researcher used quality service theory introduced by Fitzsimmons (1994:190). There were five Determinants of service quality, such as:Reliability, Responsiveness, Assurance, Empathy, Tangibles. The type of research is qualitative with descriptive approach. It is a research that aims to describe the events and phenomena that occures in the field related to quality of Environmental Agency’s service. The result of this study shows that the quality of Environmental Agency’s service at Sampang Regency is not good yet.

Keywords

• quality service
• sanitary sector
• public service
• annual results