EMPLOYEE SATISFACTION IN TOURISM BUSINESSES – AN EMPIRICAL ANALYSIS

Abstract

Tourism in one of the most important sectors in Greece and it has been a key element of the economic activity in the country. Before the pandemic of COVID-19 tourism represented almost 30% of GDP and 25% of employment in Greece. This research paper aims to study the employee satisfaction in tourism, an important part of human resource management. For the purposes of this study an empirical analysis is conducted to tourism employees of the prefecture of Halkidiki. The findings support that the employees are not satisfied with their salaries, they accept their evaluation but there are no rewards, they are satisfied in general with their employment and they believe that they will be employed for the next tourism season.

Keywords

• tourism
• employee satisfaction
• empirical analysis
• greece