پژوهشهای مدیریت عمومی (Aug 2021)
Explaining the Effect of Personality Traits on the Performance of Crisis Managers Using Structural Equation Modeling (Case Study: Southeast Provinces)
Abstract
Extended Abstract Abstract One of the most important management issues is the effectiveness of managers' performance. According to the latest research, effective managers have certain personality traits that affect their performance. In this regard, the present study was conducted to explain the impact of effective personality traits on the performance of crisis managers (Case study: southeastern provinces). The present study was descriptive in terms of purpose and applied in terms of results and its statistical population consisted of all members of the Crisis Management Headquarters of the southeastern provinces of the country (Sistan and Baluchestan, Hormozgan, Kerman, South Khorasan and Yazd) whose number in 1398 was approximately Was over 100 people; Formed. Among them, using Morgan and Krejcie sampling table, a sample of 80 members of the crisis management staff was selected by stratified random sampling. Data collection was done in two parts: qualitative and quantitative. In the qualitative part, the method of collecting written information and in the quantitative part, after designing and validating the instrument, the five-factor questionnaire (NEO) was used. The results of the analysis of the research data, while confirming the model of personality traits affecting the proper performance of crisis managers in the southeastern provinces of the country; Showed that there is a significant difference between the personality traits of crisis managers (p <0.05), among which the highest rank is compatibility and then psychoanalysis. According to the obtained result, it is suggested to pay attention to their personality traits when selecting crisis managers. Introduction Today, the main weaknesses of crisis management are lack of coordination and cooperation of organizations, lack of comprehensive rules and regulations, and the obstruction and dispersion and inadequacy of existing laws and regulations and limited financial resources. In this regard, experts believe that the personal philosophy of managers affects their attitudes toward various issues of the organization and employees, issues around them and their activities. In other words, since managers have more power and decision-making power compared to other personnel, their personality and personality traits can influence their decisions and methods, On the other hand, research in the field of crisis management is relatively new and is still in the early stages of development. It's not done; Therefore, the purpose of this study is to explain the effect of personality traits on the proper performance of crisis managers in the southeastern provinces of the country using structural equation modeling. Case study The case study of the present study was the southeastern provinces of the country (Sistan and Baluchestan, Hormozgan, Kerman, South Khorasan and Yazd). Theoretical framework Crisis is an accident that occurs naturally or by humans, suddenly or increasingly, and imposes hardships and hardships on human society in a way that requires basic measures to resolve. Extraordinary and crisis management is a practical science that seeks to find tools by systematically observing crises and analyzing them to prevent crises, or if they occur, to reduce them. Its effects were the necessary readiness for quick relief and improvement of the situation (Nudell, 2018: 54). Personality is a continuous characteristic through which an individual regulates his interaction and adaptation with others and the social environment (Albert & etal, 2006: 426). Costa and McCurry (2000) consider personality to consist of five main factors that cover many personality traits: empiricism, conscientiousness, extraversion, agreement, and neuroticism (Salimi, 2018: 34). Methodology The present study is descriptive in terms of purpose and applied in terms of results, which was used by combined or mixed method of exploratory type and was conducted at two levels of quality (foundation data method) and quantitative. In the qualitative part, the statistical population includes all scientific elites in the field of crisis management and in the quantitative part includes all members of the crisis management staff in the southeastern provinces of the country (Sistan and Baluchestan, Hormozgan, Kerman, South Khorasan and Yazd), whose number in 1398 It is about 100 people (the number of members of the Crisis Management Headquarters in each of the 5 provinces is over 20 people). For sampling in the qualitative part, the sample size was not considered and the number of interviews was so large that the results reached saturation and purposive sampling was used. In the quantitative section, a sample of 80 members of the Crisis Management Headquarters was selected by stratified random sampling using Morgan and Krejcie sampling table. To collect information in the qualitative section, the method of collecting written information and then field methods such as interviews (scientific elite) were used, and in the section shortly after designing and validating the tool, the five-factor questionnaire (NEO) was used. Data analysis was performed using SPSS software version 22 and three tests were performed using AMOS software version 22. Discussion and Results The results of the analysis of research data confirmed the model of personality traits affecting the proper performance of crisis managers in the southeastern provinces of the country and showed that there is a significant difference between the personality traits of crisis managers (p <0.05). It has the highest rank compatibility and then psychoanalysis. Individual variables and personality traits determine whether specific job demands are considered manageable or conflicting. People with different personality traits use different coping strategies to deal with stressful situations such as crisis management. The high level of adaptation among crisis managers causes them to adapt to more working conditions and increase their efficiency. Psychoanalysis, on the other hand, is associated with traits such as emotional exhaustion, which causes psychoanalysts to focus more on the negative aspects of their job and position and to perform poorly in their job. Conclusion The results of the present study showed that the personality traits of crisis managers affect their performance; Therefore, it is suggested that when recruiting crisis managers, attention should be paid to their personality traits and separate training courses should be held to improve their conscientiousness, openness and adaptability.
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