Challenge of successful KMSs implementation: exploration of effective factors on KM acceptance via mixed method

Abstract

Regarding strategic importance of KM, achieving to KM objectives is difficult in practice and has faced with challenges. One of the major challenges is reluctance of users in KMS acceptance and use. In this paper in order to exploitation of comprehensive model, effective factors of knowledge initiatives are extracted via mixed method in which systematic literature review along with open codding of grounded theory are applied to enrich extracted factors and identifying native factors. Finally, in order to validating developed model, number of KM experts and specialists are asked to assess the factors and collected data were analyzed with structural equation modelling (SEM). Finally, individual, organizational, competitive and technological/ informational factors are confimed as external variables on TAM.

Keywords

• Knowledge management (KM)
• Grounded Theory
• Structural equation modelling
• Systematic literature review
• Technology acceptance