Evaluation of sustainable development using business excellence model in used motor oil industries

Abstract

Business and commerce are a chance to create wealth and economic development in companies and industries. Leader of companies must be containing a sense of relief and hope as one of the factors of production and wealth to enhance trust, cooperation between the organization and the community. In order to achieve at the Business Excellence (BE) is emphasized to the need for the simultaneous measurement of organizational performance on the Critical Success Factors (CSFs), environmental, social issues and challenges. Objective of current study was to evaluate of sustainable development in used motor oil industry using BE models. Therefore, a framework was discussed as distinct from other common practices to measure performance of an industry. The models allow multi -dimensional focuses on different indicators of the organization's internal, external and CSFs. The check list method was used to collect data in site of industry in the present study. Then, obtained results were surveyed by models such as the Malcolm Baldrige National Quality Award (MBNQA), European Federation for Quality Management (EFQM) and Kanji’s Business Excellence Model (KBEM). Results of current analyze indicated that despite the fact that these models and approaches are different, but they are same in term of shared concepts. Finally, we can be able to say that the simultaneous implementation of these models and approaches can be a suitable process in the study of sustainable development of organizations. According to the obtained results of models, the case study industry was in sustainable development conditions.

Keywords

• Sustainable development, Business Excellence Models, Used motor oil industry