THE UTAUT CONCEPT IN PUBLIC ORGANIZATIONS – RESULTS OF AN EMPIRICAL STUDY

Abstract

Changes in social, political, economic, and demographic fields are making public sector organizations look for new ways to deliver public services. Simultaneously, the cultural transformations that occurred during the final decade of the 20th century, resulting from the transition from an industrial civilization to a knowledge civilization and the dominance of information-communications technologies (ICTs), have profoundly impacted not only the extent and caliber of interactions among individuals but also the conditions under which organizations operate. Consequently, the public sector is forced to undergo extensive digital transformation. To achieve a successful transformation, however, the changes must be embraced by the end users, specifically those employed in the public sector. In this article, the results of a study on the acceptance of modern technology by public organizations in Poland are presented. The study uses the UTAUT model.

Keywords

• public organization
• local authority
• digitalization
• utaut model