Assessment of Patient Satisfaction with Generic Medication in Emerging Economy Using the Treatment Satisfaction Questionnaire for Medication

Abstract

The purpose of this study was to explore the factors influencing patient satisfaction with generic medication in India using the treatment satisfaction questionnaire for medication (TSQM) scale. This study proposed a set of hypotheses that were tested using structural equation modeling (SEM). This study was based on primary data collected from 542 sample respondents using the judgmental sampling method. The findings of this study revealed an affirmative relationship of effectiveness and convenience with patient satisfaction with generic medication. The study's findings demonstrated that the TSQM is a psychometrically sound tool with high reliability and construct validity. Path analysis revealed that the effectiveness and convenience of generic medication contributed significantly to patient satisfaction, with standardized coefficients of 0.254 and 0.237, respectively.