Perancangan Sistem Penilaian Performansi Karyawan

Abstract

Company X is one of the bakery companies that has several branch shops in Bandung. Over the past few years, the performance of its human resource was stagnant and undeveloped. Especially in the position of cashiers and salespersons who serve the consumers. Without a good human resource performance management, Company X will not be able to survive in the competition. One of the requirements of good human resource management performance is a good performance appraisal system. Performance assessment conducted by Company X is still generic, and involving the assessment criteria that are very common. Besides, this assessment is also used to measure all positions in the company. Sometimes, the assessment process was very subjective, which often causes employees with different performance get the same value. This research aims to design a performance appraisal system for the position of cashier and salesperson at Company X by using Behaviorally Anchored Rating Scales (BARS). A performance appraisal system was design started from the identification of assessment criteria and the determination of the scale of assessment standards, and ends with a form design and assessment procedures. The study also designed a feedback system, in order to improve the performance of the cashiers and salespersons at Company X. The developed assessment system then tested in Company X to see how well the assessment able to distinguish employees performance, where employees with different performance obtain different values. Besides these trials also accomplished the objective of the proposed system, where the same employees have the same value relatively despite assessed by different people.