THE ROLE OF THE FINANCIAL INFORMATION IN THE TOURISM SERVICES QUALITY CONTROL

Abstract

The quality importance grew in such matter that some tourism units give a warranty for their services. In this way they try to keep their tourists which other way should try the competitor’s services. More than that, they receive this way a certain signal over the lacks of quality that can be repaired in a short period of time. Not last, the existence of the warranty motivates the staff to improve their work in order to avoid that the tourists should use the warranty against them. The quality control must be permanent and periodic. In this way the responsible can orient his action on a short term.

Keywords

• information
• tourism
• quality
• control
• management
• performance