NSC Nursing (Aug 2020)
Evaluation of the quality perception of the patients in relation to the care received by the nursing staff in the Laboratory of Hemodynamic and Elettrostimulation: A cohort study
Abstract
Introduction: The Health Care Quality System began in 1992 and continues in the complex phenomenon of innovation which is necessary to improve the Health Care System. This study aims to investigate how patients perceive the quality of care provided in the interventional cardiology service and therefore whether they are satisfied with the care received. Materials and Methods: A questionnaire of 19 total items was elaborated and administered on 81 patients with the objective of assessing the importance of the interaction modality of the nursing staff with the patients who undergo the interventional cardiology procedure in the intra and peri- procedural moments. Results: The sample collected was significantly heterogeneous because the male component was more frequent (p<0.001), patients over 61 were significantly less frequent (p=0.0161) and patients with elementary or lower secondary school diploma (p<0.001) were significantly more frequent . Patients expressed a high level of satisfaction, with regards to the evaluation of the nursing staff, the kindness and courtesy shown to them, and the attention paid to their problems, the time dedicated to them, the level of information received about the procedure and the post-procedure, the help to resolve any inconvenience that occurred at the time of the procedure itself. Patients were moderately satisfied with regards to the nurses that assisted them directly with the procedure and how they understood and answered all their questions. So also for the evaluation of: privacy, the information received for the post procedure, the assessment of the rooms, the cleaning, the silence and the temperature, patients have more frequently expressed a moderate level of satisfaction. Discussion: The present study showed a good level of satisfaction of the perception of quality in patients who underwent a cardiology procedure. Further developments are desirable in order to generate a validated questionnaire which could be adapted to our healthcare realities, and in sampling a larger number of patients.
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