Living with breast cancer: Patients’ journey within the Greek National Health System

Abstract

Background: Process mapping (a patient-centred method) and recording the medical, nursing and administrative staff’s views involved in the provision of care help us understand patients’ experience regarding the constraints, delays and bottlenecks of healthcare service processes and identify areas of improvement.

Keywords

• process mapping
• patients’ journey
• breast cancer patients
• waiting times
• hospital staff’s views