Analyzing the Effect of COVID-19 on Education by Processing Users’ Sentiments

Abstract

COVID-19 infection has been a major topic of discussion on social media platforms since its pandemic outbreak in the year 2020. From daily activities to direct health consequences, COVID-19 has undeniably affected lives significantly. In this paper, we especially analyze the effect of COVID-19 on education by examining social media statements made via Twitter. We first propose a lexicon related to education. Then, based on the proposed dictionary, we automatically extract the education-related tweets and also the educational parameters of learning and assessment. Afterwards, by analyzing the content of the tweets, we determine the location of each tweet. Then the sentiments of the tweets are analyzed and examined to extract the frequency trends of positive and negative tweets for the whole world, and especially for countries with a significant share of COVID-19 cases. According to the analysis of the trends, individuals were globally concerned about education after the COVID-19 outbreak. By comparing between the years 2020 and 2021, we discovered that due to the sudden shift from traditional to electronic education, people were significantly more concerned about education within the first year of the pandemic. However, these concerns decreased in 2021. The proposed methodology was evaluated using quantitative performance metrics, such as the F1-score, precision, and recall.

Keywords

• education
• natural language processing
• COVID-19
• comment analysis
• Twitter