The impact of remote and hybrid work on the perception of burnout syndrome: a case study

Abstract

Remote work and working in a hybrid model have become terms that have been referred to quite often due to the coronavirus pandemic. This article aims to describe whether there is a direct link between the different work modes during the pandemic, the preference for the work mode in the post-pandemic period and the degree of perceiving burnout syndrome. The methods of an anonymous electronic questionnaire survey implemented by the CAWI method and statistical methods (calculation in IBM SPSS Statistics 28.0 software – frequency, percentage, valid percentage, cumulative percentage) were used. A test of the independence of two variables was used using Pearson's goodness-of-fit test, where Pearson's chi-square test statistic was used as the test criterion. Cronbach's alpha coefficient was used to calculate and determine the reliability of the entire questionnaire. The primary outcome was that during the post-pandemic era, respondents would prefer the hybrid work model (60.3 %). The perceived burnout symptoms among respondents working in different work modes vary (8.1 % - 15.8 %) but are generally low. The result of this study is a recommendation for the public sector, in the event of the coronavirus pandemic or any similar situation – to use a hybrid model that does not lead to burnout syndrome.