An Assessment Model for the Success of Business Intelligence Tools

Abstract

In today's fast-changing business environment, the need for useful business information for organizations is vital, not only for success, but for survival. Due to the disability of management information systems to meet the expectations of organizational decision makers in the competition area in recent years, technologies such as Business Intelligence (BI) has become one of the most important concepts in the management of information systems and has the priority importance to support the management decision making. In this regard, it has become necessary to assess the success of such systems in organizations and there is a need to provide an assessment model in this regard. Hence, in this study, it has been tried by identifying and introducing the most important and effective factors a model for assessing the success of business intelligence (in the form of a case study) is presented. This study in terms of purpose is an applied research and in terms of method it is a descriptive survey and it is a field research. The success of business intelligent tools in the banking industry was evaluated and the results show that out of 50 factors extracted from the literature, 24 factors were identified effective for the assessment of BI tools in each area of knowledge presentation, knowledge creation, information integration and organizational memory.