Laboreal (Jul 2006)
O trabalho de recepcionista de guichê de hospital público universitário: o ponto de vista teórico-metodológico de uma Comunidade Dialógica de Pesquisa
Abstract
Since the end of the nineties the work in public hospitals in Rio de Janeiro has been suffering from an increase in the number of patients treated and the reduction of staff and state resources. All the services provided have been affected in one way or another. The work situations, however, of those that deal directly with the patient in the exam waiting room, have become an arena of tension and conflict. To create situations so that the protagonists themselves analyze their work from the historical perspective of its development and impediments has become the objective of the work being performed in the field of dialogic ergo-linguistics. The proposal for conceptualizing the work carried out between researchers and workers expressed in the concept of a dialogic research community is done from a theoretical-methodological viewpoint. In view of the results, it can be said that the research study has opened up a space for the circulation of texts and the development of new collective work arrangements.
