Prioritization and Systematic Rview of Relationships between Dimensions of Operational Risk of Human Resources

Abstract

In the modern era, one of the most important tasks of managers of organizations is to identify and manage human resource risks, among which one of the most important human resource risks is operational risk. The purpose of this study is to prioritize and systematically examine the relationships between the dimensions of operational risk of human resource in Mashhad Municipality. At first, theoretical literature and semi-structured interviews with human resource experts in Mashhad Municipality were used to identify the components and indicators of operational risk of human resource. Analyzing the interview information resulted in 4 external dimensions, 15 fixed elements of internal components, 41 variable elements of internal dimensions of human resource risks management. Risk dimensions were drown. Then, in order to measure and prioritize each of the identified risks according to the probability of occurrence and intensity of impact, for this purpose, a questionnaire were designed and 37 department directors answered them. In this study, Friedman test, structural equation methods, Kolmogorov-Smirnov test and t-test of two dependent communities were used to test the hypotheses. The results of the research showed that in terms of probability of occurrence, the risks of performance appraisal, service compensation, recruitment and training, respectively, and in terms of intensity of impact are the risks of service compensation, recruitment, performance appraisal and training. Also, according to causal relationships, the risks of recruitment human resource are effective dimensions. Finally, according the results, suggestions are presented as risk exposure and optimization.

Keywords

• "risk management
• operational risks
• system thinking
• municipality of mashhad"