Iranian Journal of Information Processing & Management (Mar 2014)

The Effect of Organizational Citizenship Behaviors on the Success of Enterprise Resource Planning (ERP) Information Systems

  • Alireza Pooya,
  • Maliheh Bazrgari

Journal volume & issue
Vol. 29, no. 2
pp. 399 – 424

Abstract

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An enterprise resource planning (ERP) system is an integrated business software system that enables a company to manage the efficient and effective use of resources (materials, human resources, finance, etc.) by providing total, integrated solution for the organization´s information-processing. Organizational citizenship behaviors (OCB), as one of the new concepts in organizational behavior management that emphasize the extra-role of the behaviors of managers and employees, have a crucial role on organizational performance. This study focuses on the impacts of this kind of behaviors on ERP system success. A questionnaire was developed and distributed among the users in several companies that implemented this system. Random cluster sampling was used and 244 questionnaires were collected. Findings show that there is a positive relationship between three dimensions of OCB on ERP system success, but the indirect impact of helping behaviors as one of the dimensions of OCB on ERP system success through computer anxiety was not accepted.

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