Effects of Inclusive Leadership on the Diversity Climate and Change-Oriented Organizational Citizenship Behavior

Abstract

This study investigates the impact of inclusive leadership on diversity, climate, and change-oriented organizational citizenship behavior in hotel work. It also examines whether the diversity climate mediates the relationship between inclusive leadership and change-oriented organizational citizenship behavior. An online survey was conducted among hotel employees. It was found that inclusive leadership had a significant positive effect on the diversity climate. The diversity climate was found to have a significant positive effect on change-oriented organizational citizenship behavior, and inclusive leadership had a significant positive effect on change-oriented organizational citizenship behavior. Finally, inclusive leadership had a significant positive effect on change-oriented organizational citizenship behavior through a diversity climate. The results of this study have academic and practical implications for human resource management with respect to inclusive leadership in hotel workers’ work environment according to changes in hotels’ environmental factors for a new generation of employees flowing into the organizational mainstream.

Keywords

• inclusive leadership
• diversity climate
• organizational citizenship behavior
• hotel industry