A Patient-Centered Approach to Communication during Endoscopic Procedures: The Importance of Providing Information to Patients

Abstract

The study aimed to explore patients’ experiences and perceptions throughout the various stages of endoscopic procedures and examine the association between patient-centered communication and the patient’s experience. A total of 191 patients responded to pre- and post-procedure surveys that inquired about fear and pain, patients’ satisfaction regarding the information provided to them, perceptions and experience. Pain was associated with post-procedure fear (r = 0.63, p p p p 2 = 0.61, p < 0.001). Patients’ satisfaction with information provided before and after the procedure can positively affect the patients’ experience, leading to a decrease in fear and anxiety and increasing compliance with medical recommendations. Strategies for PCC with endoscopic patients should be developed and designed in a participatory manner, taking into account the various aspects associated with the patient experience.

Keywords

• endoscopy
• patient experience
• pain
• satisfaction
• information
• communication