COVID-19: Employee Experience and Adjustment at a State Owned Company in South Africa

Abstract

The study explored employees’ experience and adjustment of working during the COVID-19 pandemic. The study followed a qualitative research approach and used a convenience sampling method. The sample contained 12 employees (women = 6; men = 6; working from home = 6; working from the office = 1; hybrid workers = 5; median age = 36; M age = 39). Data was collected through semi-structured interviews that occurred virtually on Microsoft teams. Data were analyzed using the Braun and Clarke’s thematic analysis. Six themes were established: The study found that work content increased, employees had to work remotely and use online platforms to communicate and deliver work, received adequate support from the organization, achieved positive work-life balance, and faced personal challenges in grief and emotional distress. In fulfilling the goals and objectives of the study, HR and management can be better placed to recognize the effect of the pandemic on workers and the role they need to play in supporting these workers throughout this time.