Governance dashboards. Monitoring of key performance and aggregate indicators

Abstract

The recent increase of smart city policies around the world has meant that digital infrastructures play increasingly central roles for data collection and processing in contemporary city governance. The ‘dashboards’, as tools to communicate the state and development of the city through the display of data, can play an interesting role in supporting the implementation of initiatives by public administrations, as well as in making citizens more aware of them. Updating, transparency and meaning of the data, are critical points in the creation of effective dashboards, referring to shared key performance indicators. The aggregation and weighting of data and the use of data driven storytelling can transform the mere display of raw data into more understandable and easier to read concepts, however, not without some risk.

Keywords

• key performance indicators
• dashboard
• digitalization
• smart city
• data driven storytelling